CommentI went to my local Western Auto and was told the fuse was fine. I thought they didn't know what they were talking about so I went to a private mechanic and was told the same thing. The next place I went to was my local auto zone.
When I walk in I told the gentleman what was going on and he said let me walk out and look at it. The next thing he said shocked me. He stated he had at least three other people with the same vehicle to come in with the same problem one who was his best friend. He said there was a recall done on these vehicles for that problem.
I went to my local dealership the next day and was told there was not a recall on the chevy malibu's but there were recalls done on the 2003-2004 cadilac escalade, 2003-2004 avalache,2003-2004 gmc yukon, and yukon xl. I was told I had to pay for my own vehicle which was around $1500.00.
I was very upset so I called the customer service number I was given and was told they would investigate it. I was not pleased with that so I asked to speak with the CEO Richard Wagner. I was told by Jocelyn his assistant he does not deal with these matters. She said she would call the dealership and see what they can do to help me. She also stated that since I did not purchase the vehile new and from a certified gm dealer she didn't think there was anything they could do.
When I told her about other people who had the same car with the same problem she said they handle things on a case by case situation.
I think Jocelyn and Richard Wagner needs to be fired. I hope by posting this blog that many other people speak out about how they are treating customers and they loose their jobs. After this I will honestyl never purchase anything made by this company and I hope people will join me and do the same thing.
We as customers pay too much for our vehicles, whether purchsed from a local gm dealer or not,to have a major problem and not get the results we are looking for. So if you or someone you know is thinking about purchaseing a gmc vehicle tell them not to.
 Comments (5) |  |
| 1. Written by Karen, on 10-09-2008 14:20 I have to say that I am very disappointed with GM. I have a 2003 Chevy Malibu, which I purchased a little over 5 years ago, brand new. Now that the warranty is out, I am having so many issues. Coolant was mixing with the oil, so I had to replace the intake manifold gasket. This costed me $1100. My anti-theft system locked me out so I had to have my car towed, twice. I had to pay $100 the first time to reset the code. Then $600 to replace the starter. I did a search and found out that so many other people have had the same problems. GM will not cover the cost and GM has never done a recall on either of these issues. I plan to reach out to as many consumers as I can to inform them of the this problem. I am very disappointed in the lack of customer service fromGM, that I will never buy another vehicle from them. Now I understand why there business is doing so poorly. I'd rather buy a foreign car, like Toyota or Hundai. Companies that will back up their products!! |
| 2. Written by Craig, on 13-08-2008 15:02 You didn't buy it from them, you didn't trust their word when they said it wasn't problem x, and then you think a phone screener should be fired because she would let you talk to the CEO? I think your expectations are out of whack. When you don't buy a vehicle with a warranty, that's the risk you take. Sorry. |
| 3. Written by walker, on 18-07-2008 08:48 Any problems contact the national highway traffic safety administration's auto safety hotline at: 1-888-327-4236 and make a formal complaint. |
| 4. Written by mOON, on 28-04-2008 16:25 hOW ABOUT $700 FOR A NEW IGNITION SWITCH AND SOME OTHER BABBLE THEY CHARGED ME FOR>I bought a 2004 Alero in 2005 and have not even put on 8000 miles, it had 32000 when I bought it. I got the same story,case by case basis, and I bought the car from a GM dealer...all they could talk about was dealer loyalty...what the *** is that???This is my 5th and last Olds that is for sure. |
| 5. Written by chris, on 27-04-2008 18:23 What do truck problrmd have to do with a Malibu? And who are these other 3 people that you heard about at a "autozone" and gave you bogus info on a recall? Pretty sketchy info for a company to fix a car out of warranty especially when you did not buy it new.. And it is Wagoner |
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| Comments on Don't buy a Chevy Malibu, at least not while Richard Wagner is CEO | |
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